This is the second in a four part series examining the process of hiring, training, and developing efficient teams. Today we examine the importance of setting standards for success.
There’s a whole lot that goes into managing a team of employees. But sometimes, especially when you’re busy, it’s easy to overlook the obvious. And I can’t tell you how many business owners I have worked with over the years who have overlooked a critical first step in creating effective teams: defining their expectations.
Many business owners admit that their employees don’t have clearly defined roles and responsibilities. But this presents a major problem. How are your employees supposed to meet and exceed your expectations if they don’t know specifically what they are to start with?
If you haven’t already done it, it is important that you take the time to define the roles and responsibilities of each position within your organization. Far too many business owners expect their employees to “figure it out” by themselves, to work together in order to make sure all critical objectives are achieved. And while this sounds great in theory, the real world tells us that if responsibility isn’t directly assigned, important tasks often go uncompleted. Assign specific responsibilities to each position in your business, and make sure that they are clearly communicated to each employee.
Next, make sure that your employees have both the resources and the knowledge needed to meet their responsibilities. This is where many business owners go off course, they assign responsibility, but fail to give their employees the resources to accomplish their goals. This is demoralizing for your employees and fatal to your organization. Don’t simply assign responsibility, take the time to ensure that your employees are in position to meet your expectations.
Finally, help your employees to see the “big picture” – help them see how their job ties into the larger picture of your business, and how they interact with other members of your team. Help them to see the purpose behind their daily work. And help them to understand how their job impacts the efficiency of the team as a whole.
You can’t just throw ten people in a room and expect them to figure out how to get the job done. As the boss, it is your job to assign each person a specific role and then to give them the resources they need to perform. This will make your team more productive and more effective than ever before.