If your goal as a business owner or manager is to stay personally involved in every single detail of every element of your business, you don’t need to worry about building an exceptional team.
On the other hand, if creating a systemized business that can run profitably without your direct involvement every minute of the day, getting the most out of your employees is essential.
For me it’s an easy choice. I went into business for myself because I wanted freedom, not a job that consumed me 24/7.
So what’s the secret? Believe it or not… you need to get out of the way! Before you can develop exceptional employees, you first need to empower them to perform at a high level. And that won’t happen when they’re being micromanaged.
Empowered employees are more motivated and far more productive than those who feel no sense of personal pride or responsibility in their job. Empowering an employee means giving them a true sense of purpose, and a reason to work hard each day. Employees who have been empowered will give you everything they have—whereas un-empowered employees will typically do just enough to not get fired. How can you empower your employees? Below are three steps you can take.
Trust your employees. If you do not trust your team, they will never develop the confidence in themselves that is necessary for them to reach their potential. Make it clear that you have confidence in your employees—both in their ability to execute assignments and to think for themselves. Let them know that you would not have hired them if they didn’t have the ability to think critically and make the right decisions.
Don’t overreact to failure. This concept goes hand-in-hand with point number one. If you expect your employees to grow and to take ownership of their jobs, you have to allow them to fail. It’s inevitable that an employee will make mistakes from time to time (my bet is you’ve made mistakes too, I know I have.) When they do, don’t scream, don’t shout, don’t overreact. Instead, sit down with them and identify where they went wrong. Turn the mistake into an opportunity for growth. Help them to avoid repeating their mistake.
Clearly define their role. For an employee, an unclear role is very frustrating. Set clear expectation for every employee – show them how they fit into the system that you are creating. Explain how they are to interact with customers and the rest of your team. Make it clear that you expect them to think for themselves and make decision when necessary and let them know that you have confidence in their ability to get the job done.